The Customer is Always Right – Wrong!

The Customer is Always Right – Wrong!

šŸ™‚ As you may know I have an extravagantly-healthy sense of self. Predicated on a staple of life demonstrated repeatedly, steadfastly, and in numerous ways: I was raised in small farm-based communities in the ’50s Midwest, a place where everyday life was replete...
Cavalier vs. Cadillac Care

Cavalier vs. Cadillac Care

“I recognize you. What are you doing here?” The scrub-garbed young man said. Incredulous. “Didn’t we take care of you?” His eyes never left the computer screen, though they went wide as the doctor’s notes answered his question. Then...