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The Customer is Always Right – Wrong!

The Customer is Always Right – Wrong!

I am a professional communicator with an easily-spread smile. I’ve moved all my life and I know how to win friends.
I am also forthright with a strong sense of Fair. I’ve been unprepared to the pervasive rebuff by managers I’ve experienced in successive days…

Knick-knack, this Old Man…

Knick-knack, this Old Man…

Hey gang, guess where I’ve been? Back in the Midwest, cavorting with my former high school friends. It was a reunion – small because originally there were only 32 graduates, or were there 33? None of us fully recall the details, but what can it matter after all these years.

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